Delivery Timeline ?
We print and pack your orders within 3 to 5 business days ( dispatch ) at regular times. Additionally, our shipping partners take 2 to 7 days to deliver the orders based on the location of the customer. Therefore, the total turnaround time for your orders would range from 5 to 12 days.

  • Return

Rejection by Customer :
Since the product is customized to customer requirement. We do not return or refund or replace for any modification in order for size or colour and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification.

Product Quality issues :
In the case of issues related to misprinting or damaged or defective items sent to the customer, we can return or replace the product. It must be communicated to The Otaku Street within 3 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.

Broken products received:
In the case of broken products, we can return or replace . All issues have to be raised within 10 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.

Courier Returns :
Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO) due to following reasons

  • Customer not contactable
  • Incomplete address
  • Future delivery requested by the customer
  • In this case, we can return
  • you just have to contact us for reshipping at

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Call now : +91 8817311889

Store Location

Box 565, Charlestown, Nevis, West

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